Refund policy

At Belirene, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • We offer a 30-day return policy from the date of delivery.

  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.

  • Opened, used, or damaged products are not eligible for return due to hygiene and safety reasons.

Non-Returnable Items

  • Products with opened or tampered packaging

  • Used or damaged items not caused by our error

  • Items returned after 30 days from delivery

Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • If approved, the refund will be processed to your original method of payment within 5–10 business days.

  • Shipping charges (if any) are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos or videos for verification.

How to Start a Return

To initiate a return or if you have any questions, please contact us at:
📧 ceobelire@gmail.com

Please include your order number and a brief explanation in your email.

Belirene reserves the right to refuse returns that do not meet the above conditions.